Privacy Policy

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PRIVACY POLICY
Hotel LÍA, Jaco Beach, Costa Rica
Last Updated: March 6, 2025

1. INTRODUCTION

Hotel LÍA ("we," "our," or "us") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Stay at our property
- Visit our website
- Make reservations
- Interact with our services

2. INFORMATION WE COLLECT

a) Personal Information:
- Name and contact information
- Payment details
- Government-issued identification
- Date of birth
- Travel documentation
- Reservation preferences
- Special requests or accommodations

b) Technical Information:
- IP address
- Browser type
- Device information
- Cookies and tracking technologies
- Website usage data

3. HOW WE USE YOUR INFORMATION

We use collected information to:
- Process reservations and payments
- Provide requested services
- Communicate about your stay
- Send promotional materials (with consent)
- Improve our services
- Comply with legal obligations
- Protect against fraud
- Respond to your inquiries

4. INFORMATION SHARING

We may share your information with:
- Booking partners and travel agencies
- Payment processors
- Service providers
- Legal authorities (when required by law)
- Business partners (with your consent)

We do not sell your personal information to third parties.

5. DATA SECURITY

We implement appropriate security measures to protect your information, including:
- Encryption of sensitive data
- Secure servers
- Limited staff access
- Regular security assessments
- Physical security measures

6. YOUR RIGHTS

You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent
- Request data portability
- File a complaint with relevant authorities

7. COOKIES AND TRACKING

Our website uses cookies to:
- Improve user experience
- Analyze website traffic
- Remember your preferences
- Provide personalized content

You can manage cookie preferences through your browser settings.

8. INTERNATIONAL TRANSFERS

As we operate in Costa Rica, your data may be transferred to and processed in:
- Costa Rica
- Countries where our service providers operate
- Countries where our booking partners are located

We ensure appropriate safeguards are in place for international transfers.

9. CHILDREN'S PRIVACY

As an adults-only hotel, we do not knowingly collect information from individuals under 18 years of age.

10. MARKETING COMMUNICATIONS

We may send you marketing communications if you:
- Have given explicit consent
- Are an existing customer
- Have not opted out

You can opt-out at any time by:
- Clicking "unsubscribe" in our emails
- Contacting our privacy team
- Updating your preferences in your account

11. RETENTION PERIOD

We retain your information for:
- The duration of our business relationship
- Legal requirement periods
- Accounting and tax purposes
- Dispute resolution
- Fraud prevention

12. CHANGES TO THIS POLICY

We reserve the right to update this policy. Changes will be:
- Posted on our website
- Notified via email for significant changes
- Effective immediately upon posting

13. CONTACT INFORMATION

For privacy-related inquiries:
- Email: nick@phgpropereties.com
- Phone: 
- Address: Hotel LÍA, Jaco Beach, Costa Rica

14. GOVERNING LAW

This Privacy Policy is governed by Costa Rican law and applicable international privacy regulations.

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